Privacy Policy

Introduction

Welcome to Bengal Holiday ("we," "our," "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://bengalholiday.in/ and use our services.

By accessing our website and using our services, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand our views and practices regarding your personal data.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Booking Information: Tour package preferences, travel dates, number of travelers
• Payment Information: Credit/debit card details, billing address (processed securely through payment gateways)
• Identification: Passport details, government-issued ID information for tour bookings
• Communication: Records of your correspondence with us

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on pages, click patterns, referring website
• Cookies: We use cookies and similar tracking technologies (see Cookie Policy below)

How We Use Your Information

We use the collected information for the following purposes:

• Process and manage your tour bookings and reservations
• Provide customer support and respond to your inquiries
• Send booking confirmations, updates, and important notifications
• Process payments and prevent fraudulent transactions
• Improve our website, services, and customer experience
• Send promotional offers, newsletters, and marketing communications (with your consent)
• Comply with legal obligations and regulatory requirements
• Ensure the safety and security of our services

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: To fulfill our contractual obligations to you
• Legal Compliance: To comply with legal and regulatory requirements
• Legitimate Interests: To operate and improve our business
• Consent: Where we have obtained your explicit consent

Data Sharing and Disclosure

We may share your information with:

• Service Providers: Hotels, transportation services, tour guides, and other vendors necessary for your tour
• Payment Processors: Secure payment gateway providers
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or business transfers

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and data storage
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure payment processing through PCI-DSS compliant providers

Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain business records as required by law

Typically, we retain booking information for 7 years from the date of your last transaction for legal and tax purposes.

Your Rights

You have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data
• Restriction: Request limitation of processing
• Portability: Receive your data in a structured format
• Objection: Object to processing of your personal data
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Grievance Officer

In accordance with Indian IT Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below: